Frequently Asked Questions

We recognize that you may have questions regarding our Services and Practices here at Spark Rehabilitation. That being said, we took liberties to answer some frequently asked questions we have had in the past!

Still have questions? Please don’t hesitate, contact us now!

Contact Us

General FAQ’s

  • Where Can I Find the Spark Rehabilitation Clinics?

    Spark Rehabilitation presently has two clinics,

    • Sault Ste. Marie Office: 589 Second Line E, Sault Ste. Marie, ON, P6B 4K2
    • Sudbury Office: 208 Caswell Dr., Greater Sudbury, ON, P3E 2N8

  • Does Spark offer services that are covered under OHIP or WSIB?

    Spark Rehabilitation is a private clinic, which means we do not offer services that are covered under OHIP or WSIB. We do offer services that are covered by:

    • Ontario Autism Program (OAP)
    • Veterans Affairs Canada (VAC)
    • Extended Health Care insurance
    • Jordan Principle
    • or clients can privately pay

    For further inquiries, please contact our clinic!


  • Is Spark Rehabilitation able to direct bill insurance companies?

    Yes, Spark Rehabilitation is able to direct bill for a select few insurance companies, please call us to inquire what plans we are able to bill.

  • Does Spark Rehabilitation take on Motor Vehicle Accident cases?

    Yes, Spark Rehabilitation take on MVA cases, alongside other cases. Feel free to contact our clinic for more information.

FAQ's Often Received by Our Team

Physiotherapy

  • Do I need a referral for physiotherapy services?

    It depends. Certain insurance companies require a General Practioner note or referral to cover services but most do not.

  • What does the first physiotherapy session entail?

    The first appointment the physiotherapist will ask you a series of questions and then have you complete movements to determine your diagnosis. The session with end will exercises and education to help you with your diagnosis. 

  • How should I prepare for the first appointment?

    • Arrive on time.  If you are late, you are taking away from your own assessment/treatment time.
    • Wear loose fitting, comfortable clothing
    • If you have a low back, hip, or knee injury, bring shorts
    • If you have a shoulder injury, wear a loose fitting t-shirt or tank top
    • If you have a doctor’s referral (particularly after surgery), bring it
    • Bring a list of questions you would like to discuss
    • In addition, prepare and bring  a list of any medications or supplements you're taking and any medical procedures such as surgeries that you've had in the past, even if you may think it's not related to your current condition.
  • What types of modalities do you use?

    Currently we offer heat, cryotherapy, ultrasound and shockwave modalities to help you on your physio journey.

  • Is it beneficial to rest after my physiotherapy session?

    Utilize the rest days between therapy sessions to restore your energy and strength. Make sure to get good sleep, deep relaxation, and enjoyment during recovery. Getting sufficient rest leads to a healthy mind and body. You'll also increase your chances of early recovery if you set aside enough time for rest and sleep

Occupational Therapy

  • What can an occupational therapist do for me?

    An occupational therapist helps you learn ways to change the way you do things or your environment so that you can enjoy all the things in life that may your heart happy! (Also known as occupations in the OT world). 

  • What can an occupational therapist do for my child?

    We work with and for your child to help make changes to the environment and what they or other people do around them so that they build skills to help them succeed (like emotional regulation, thinking skills, fine and gross motor skills). We make sure to find out what the child is interested in and use that to help them explore new ways to accomplish the things that are important to them. 

  • What type of care does Spark provide?

    The occupational therapy team at SPARK operates using a client/family-centered, neuro-affirming and strengths-based lens. This means that although we want to know what you and/or your child is struggling with, even more important is what makes your child unique (what are their strengths, preferences, interests and goals).  

  • What is neuro-affirming care?

    We respect that children and adults who are neurodivergent (ADHD, Autism etc.) have brains that do not operate in the same way as neurotypical people, therefore we cannot expect them to thrive in the ways that neurotypical people do. We do work on building skills, but much more focus is put on supporting the neurodivergent person's needs by changing the environment or task first, and making sure the person has the best support to be successful. 

  • How is occupational therapy different from other therapies?

    Occupational Therapists complete assessments and provide treatment for physical functioning, cognitive abilities/ thinking skills, and psycho-emotional well-being.  We also figure out how to change the environment in which activities occur and how the activity is performed. Using all of this information, we work together with the client to improve participation in the activities that are important to them and achieve meaningful goals. 

  • What populations can OT work with?

    • Physical disabilities (spinal cord injury etc.)

    • Motor Vehicle Accidents/ Brain injury

    • Developmental delay (behind on milestones)

    • Learning disabilities (dyslexia, dysgraphia etc.)

    • Memory and executive functioning 

    • Chronic Pain

    • Neurodiversity (ASD, ADHD etc.)

    • Mental health challenges (anxiety, low mood etc.)

    • 'Behavioural' concerns (at school or in-home)

  • What activities can an OT help me or my child with?

    • Activities of Daily Living and Instrumental Activities of Daily Living (dressing, managing medications, bathing, meal preparation etc.)

    • Community, leisure and participation 

    • Return to work/school

    • Return to sport/leisure activity

    • Life balance between self-care, productivity and leisure

    • School participation and success

    • Play and social participation 

    • Sleep and feeding

    • Writing, fine motor skills


  • What supports can an OT help me with?

    • Assistance with Individual Education Plans at school

    • Sensory-related tools and breaks 

    • Modifications to the classroom and home environment

    • Accessible community programming and advocacy

Speech-Language Pathology

  • My child's speech is fine, why do they need to work with an SLP?

    There are many reasons why a child might benefit from working with a Speech-Language Pathologist (SLP), even if their speech is considered "fine." SLPs can help with a wide range of issues related to communication and language development, including:


    Articulation (the way sounds are made)

    Fluency (stuttering, for example)

    Voice (pitch, volume, or quality of the voice)

    Receptive language (understanding spoken or written language)

    Expressive language (using spoken or written language to communicate)

    Social communication (using language appropriately in social situations)

    Additionally, SLPs can also help with feeding and swallowing problems, cognitive communication disorders, and language-based learning difficulties.


    It is important to identify any issues early on and work with a professional who can help your child reach their full potential. An SLP can work on developing strategies to help improve their communication skills, and give you and your child the tools to improve their language and social communication skills.

  • How often do you do sessions? And for how long?

    The frequency and duration of Speech-Language Pathology (SLP) sessions can vary depending on individual and family needs, and the recommendations of the SLP. In general, therapy sessions are typically held once or twice a week, with each session lasting 30 to 60 minutes.


    For individuals with more severe communication disorders, the SLP may recommend more frequent or longer sessions. For individuals with milder disorders, fewer or shorter sessions may be sufficient.


    The frequency and duration of therapy sessions can be adjusted as needed based on progress and goals. The SLP will work with the individual and his or her family members to decide on a schedule that works best for everyone involved. 

  • How can I be involved in my child's therapy?

    As a parent or caregiver, you play a critical role in your child's speech and language therapy. There are several ways you can be involved in the therapy and communicate with the Speech-Language Pathologist (SLP):


    Work with the SLP to set therapy goals that are relevant and meaningful to your child and your family.

    Keep in touch with the SLP regarding your child's progress and any concerns you may have. 

    Ask how you can carry over therapy in your home.

    It's important to have open and regular communication with the SLP, so that you can understand the therapy process, and how you can best support your child at home. The SLP will also provide feedback and updates on your child's progress, and make any adjustments to the therapy plan as needed.

  • How can SLPs help adults following an acquired brain injury (e.g., stroke or traumatic brain injury)?

    Speech-language pathologists (SLPs) can help adults following an acquired brain injury in several ways. 

    They can assess and treat communication and language disorders, including difficulty with speaking, understanding, reading, and writing. 

    They can also evaluate and treat cognitive communication disorders, such as attention, memory, and problem-solving difficulties. 

    Additionally, SLPs can work with patients to improve their swallowing abilities, which can be affected by a brain injury. 

    They may also provide counseling and support for patients and their families to help them adjust to the changes caused by the brain injury.

Kinesiology

  • How can I prepare for my Kinesiology appointment?

    It's a good idea to where comfortable clothes, and turn off your phone so as no distractions for the whole of your appointment time. Now all you have to do is relax and enjoy the process. Trust that what comes up in your session time is absolutely what you need to focus on! 

  • What will happen at my first Kinesiology appointment?

    During the first session your kinesiologist will take a full medical and lifestyle history and work with you, with your consent, to identify and address your specific individual concerns and areas causing stress (which usually involves muscle testing). It's then time to get on the table, as you would for a massage, but you remain fully clothed.

  • How can Kinesiology help me with?

    Kinesiology is fantastic for helping with a wide range of issues including back pain, joint pain, sporting injuries, anxiety and depression, relationship problems, learning difficulties, food and chemical intolerances, goal setting, goal attainment and the list goes on.

  • What is the difference between Kinesiology and Physiotherapy?

    Kinesiologists and physiotherapists have similar responsibilities in their roles, but differ in how they apply those skills to benefit patients. A kinesiologist concentrates on improving a patient's overall health and fitness, while a physiotherapist focuses on treating a specific injury or physical condition.


    Kinesiologists use active treatment methods, which strengthen and toughen muscle. By comparison, physiotherapists use passive techniques, which require little effort from the patient and typically aim to repair damaged muscles or bones.


    Kinesiology is typically the better option for patients whose goal is to improve their physical strength and muscle condition.


    Both physiotherapists and kinesiologists are relevant in the health industry. 


    Call our clinic today to see if you'd benefit from either our Kinesiology or Physio Therapy services!  

Massage Therapy

  • What should I expect in my first massage treatment?

    On your first appointment with our Registered Massage Therapist (RMT), you will be required to fill out an intake form. This can take some time, so it is recommended to arrive at your appointment 10 to 15 minutes early.


    Once you have completed the intake form, your RMT will bring you into a treatment room where they will ask about any recent injuries or health conditions.

  • How does my RMT determine my treatment plan?

    This is done by our RMT conducting an assessment of your conditions. following completion of your intake form.


    Questions will include if you have had a massage prior to the visit, what you currently want to treat, if you have recently eaten, and other factors that may affect your treatment.


    During this time, our RMT will work with you to create a treatment plan based on what you have shared with them. Your treatment plan should include specific areas of the body where they will be working and how the draping will be done to ensure you are as comfortable as possible.

  • What do I wear during my appointment?

    Post assessment of conditions and establishing a therapy treatment plan, our RMT will recommend the level of undress for the massage. However, it is a common misconception that you need to be fully undressed during a massage.


    A therapist will be able to treat you fully clothed if that is how you feel most comfortable. The level of undress during treatment is always up to you.

  • Why do I get a headache after a massage?

    While uncommon, massage does effect vascular circulation which for some could elicit a headache. Also, excessive pressure on the sinus cavity from being face down in the face rest could bring on a headache. Anytime you feel excessive congestion, which is quite common, turn your head to the side to help you breathe. Communicate with your therapist if your face rest is uncomfortable because it’s angled too low or too high.

  • What if I feel uncomfortable or don't like a technique?

    Communication is key during your treatment. Your therapist will check in throughout the session, but you are ultimately in charge. If you are too cold, too hot, want to be covered, are not comfortable with a part of your body being touched, don't like the music, or have any other discomfort, tell your therapist. Our RMT understands and will read your body mechanics. They will adjust their techniques as need be and lessen/deepen pressure if treatment calls for it.


    FIX: Chatty or quite therapist 

Social Work

  • What does a registered Social Worker do?

    Social Workers can provide counselling services, help with navigating the health care system, and they help individuals access support resources and information. 

  • What should I expect in a therapy session?

    The counsellor will work with the client to come up with some goals that they want to work towards. Sessions are a mix of conversation between the client and counsellor, education, and activities. Each therapy session will look a little different depending on what the client is hoping to work on. 

  • What if I am not sure if therapy is for me?

    The counsellor will offer a free consultation before committing to therapy. In the consultation we will review what you want to work on in therapy and the counsellor will provide you with the necessary information you need to get started.

  • Is everything I talk about with my Social Worker confidential?

    Most of what we discuss is confidential. However, there are limits to confidentiality based on legal obligations and obligations set by the Ontario College of Social Workers and Social Service Workers where a Social Worker is bound by law to report information that has been provided to them. As this is a legal obligation, the Social Worker can report this information with or without consent. Your Social Worker will typically review the specifics of confidentiality prior to any discussion being held with a client to ensure that you have an understanding of what is and what is not covered under the confidentiality agreement. Outside of these circumstances, all information is confidential. 

  • Does Spark only provide a Social Worker service to adults?

    Although Spark has provided solely therapy services to adults in the past, we are excited to announce that our clinic can now provide that same adequate and exceptional theraputic services to children and adolescents through our Pediatric Social Worker.

Communication Disorders Assistant

  • What is a Communication Disorders Assistant?

    A CDA is a communicative disorders assistant. They work children and adults who require support with speech or language. CDA’s provide treatment related to speech and language delays, literacy, stuttering and fluency, autism spectrum disorders, social skills, brain injury, stroke and cognitive communication. 

  • Why do I need a CDA and an SLP?

    The SLP is the supervisor and oversees the client. The treatment provided is covered under their professional licence. An SLP will complete assessment, set treatment goals and follow up on process. The CDA carriers out the treatment goals. 

  • How can a CDA help me/my child?

    CDA’s can provide one-on-one therapy, group therapy, therapy within schools or community settings, and training to family members, or school teams. 

  • How often does a CDA work with me/my child?

    This is decided between the SLP and the family, based on the child’s goals and needs. Typically a child is seen on a weekly basis 

Rehabilitation Behavioural Support

  • What does an RBS do?

    An RBS is someone who will work with your team of professionals, for example speech or occupational therapy, to help each individual reach personal goals in gaining back independence after a physical injury or brain injury. 

  • Why do I need an RBS?

    Clients will benefit from having an RBS as they will have one on one support when working towards the goals set with the clinical team. They will also have someone with them when a client is trying to do day to day activities that they might not be able to handle alone.

  • What’s the difference between Spark's RBS services and other companies' RBS services?

    Sparks RBS' are different because we have a multi-disciplinary team of professionals who work with us. Our support staff is available anytime when an RBS runs into an issue or has questions. 

  • Who pays for this service?

    The services provided by our RBS' can sometimes be covered through insurance if it's a Motor Vehicle Accident claim, or through Jordan's Principal if it's a child needing support with everyday activities.

  • How can an RBS help me or better my life?

    RBS' can help better your life as they will work with you and meet you where you are at, and yet still push you to do your best in day to day life. Teaching lifeskills and modeling accepted behavior in social environments. We work with your team to help reach goals set forth.

Share by: